FAQ
Frequently Asked Questions
When will my order ship?
Orders are processed after drops close. We typically ship orders once per week. Once your order ships, you’ll receive tracking information by email.
How long does shipping take?
Shipping times depend on your location, but most U.S. orders arrive within 3–7 business days after they are shipped.
Do you accept returns or exchanges?
Due to limited drops and small-batch production, all sales are final. Please double-check sizing before ordering.
If your item arrives damaged or incorrect, contact us within 48 hours of delivery.
How do I track my order?
Once your order ships, you’ll receive an email with tracking details. If you don’t see it, check your spam or promotions folder.
I entered the wrong address — what do I do?
Email us immediately at saintaurastudios@gmail.com. If your order hasn’t shipped yet, we’ll try to update it. Once shipped, we cannot change the address.
Do you restock items?
Most Saint Aura pieces are limited drops. Restocks are not guaranteed. Join our email list and follow us on social media for drop updates.
How can I contact you?
Email us at saintaurastudios@gmail.com and we’ll respond within 24–48 hours.